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The player from Germany had requested a withdrawal prior to submitting their complaint. The issue was marked as resolved following the player’s confirmation caspero casino login of receiving the winnings. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication. However, due to a lack of response from the player, the complaint had been closed for the moment. The player from Ireland had been waiting for a withdrawal for less than two weeks.
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Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino’s finance department. The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. Consequently, the complaint was marked as “unresolved,” and the player’s situation was documented in hopes that the casino might reconsider its approach in the future. Please note that some of these may only be available to players from selected countries.
- The Complaints Team marked the complaint as ‘resolved’ following the player’s confirmation of receiving all funds.
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Considering its size, this casino has a very high sum of disputed winnings in complaints from players. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc. Once you join Caspero Casino, you’ll be able to participate in a loyalty program that consists of five unique tiers, and you can make your way to the top simply by playing your favorite games and depositing.
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